Customer Services

Ordering

Payment Methods We Accept: Visa, MasterCard, American Express, Debit Maestro and Visa Electron. Your order will be fulfilled, and credit card charged by The Extra 20 Yards®.

Shipping

You will receive email confirmation of your order. Please email customerservices@extra-yards.com. If you do not receive your order within 5 days of receiving shipping confirmation. Indicate the number of product ordered, the date the order was placed, and your contact information.

If you have any questions please do not hesitate to contact us at customerservices@extra-yards.com. Be sure to reference the products or order you have a question about and your contact information.

Returns

If for any reason you are not completely satisfied with your order, return it within 30 days for a full refund, replacement or exchange. To help us rapidly process your request, please return a copy of the receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that you will be reimbursed for return shipping only if your return was a result of our error.

Registration & Ordering

Information about our customers is an important part of our business, and we are not in the business of selling it to others. When you order products or services through this Web Site, we need your name, email address, phone number, shipping address, billing address and credit card number/expiration date. We use customer contact information from this account to process your order, ship it and send you order and shipping confirmations via email, to provide customer service and to send our users information about our company and promotional material from us. We will not sell this data to any other organization without your consent. However, we will cooperate fully with applicable law and a valid legal process. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Security

All sensitive credit card information supplied by users is transmitted via industry standard Secure Socket Layer (SSL) technology, which encrypts information you input.